Privacy Policy

A legal disclaimer

Boutique Cleaning Co. (“Boutique,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to www.boutiquecleaningco.com and to the services we provide across Amelia Island, Fernandina Beach, Yulee, and the surrounding Florida area.

1. Who We Are

We are a locally owned, women-led residential and commercial cleaning company located at 1014 Beech Street, Fernandina Beach, FL 32034. You can reach us at 904-649-5491 or boutiquecleaningcompany@gmail.com.

2. Information We Collect

Information you give us directly when you request a quote, book a service, or contact us:

Your name, phone number, email, and the service address (and your billing address, if different).
Payment information, processed securely through our third-party booking and payment provider (we do not store full card numbers ourselves).
Property access details you choose to share, such as gate or door codes, lockbox codes, or key/fob arrangements.
Special instructions, preferences, and notes about your home or property (including, with your permission, before-and-after or quality-check photos).

Information we collect automatically when you visit the website:

Standard technical and usage data (such as device type, browser, pages viewed, and general location) collected through our website host (Wix) and analytics tools, including via cookies.

Information from third parties, such as referrals from existing clients or partners, and confirmation/transaction details from our payment processor.

3. How We Use Your Information

To provide quotes, schedule and perform cleaning services, and access your property as arranged.
To process payments, send invoices and receipts, and manage your account.
To communicate with you about appointments, changes, follow-ups, and service updates by phone, text, or email.
To request feedback or reviews after a completed service.
To send occasional marketing or promotional messages (you may opt out at any time).
To operate, improve, and secure our website and business, and to comply with our legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

Service providers who help us operate, such as our scheduling/CRM and invoicing platform, payment processor, accounting and payroll providers, website host, and communication tools. These providers are permitted to use your information only to perform services for us.
Our cleaning team members assigned to your job, who receive the access and instruction details necessary to perform the service.
Legal and safety reasons, when required by law or to protect the rights, property, or safety of our clients, team, or company.
Business transfers, if Boutique is involved in a merger, acquisition, or sale of assets.

5. Cookies & Analytics

Our website uses cookies and similar technologies to function properly and to understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some site features.

6. Data Retention

We keep your information for as long as needed to provide services, maintain your account, comply with legal, tax, and accounting requirements, and resolve disputes. We retain sensitive access details (such as door codes) only as long as needed to service your property and remove them upon request once service ends.

7. How We Protect Your Information

We take reasonable steps to safeguard your information, including limiting access to team members who need it and using reputable, secured third-party platforms. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you.
You may opt out of marketing messages at any time by replying STOP to texts, using the unsubscribe link in emails, or contacting us.
You may ask us to remove stored access details (codes/keys) at any time.

To make a request, contact us at admin@boutiquecleaningco.com. [Note: confirm with counsel which Florida and federal privacy rights apply to your business and add any required language.]

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

10. Third-Party Links

Our site may link to third-party sites (such as our booking platform or social media). We are not responsible for the privacy practices of those sites; please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version, and material changes will be posted on this page.

12. Contact Us

Questions about this policy or your information? Contact Boutique Cleaning Co. at 904-649-5491 or admin@boutiquecleaningco.com.