Refund Policy
A legal disclaimer
1. Our Satisfaction Guarantee (Re-Clean First)
If you are not satisfied with any area we cleaned, contact us within [24 hours] of your service with a description (and photos, if possible) of the issue. We will return within [2 business days] to re-clean the affected areas at no additional charge. The re-clean is our primary remedy.
2. When Refunds or Credits May Apply
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If we are unable to schedule a timely re-clean, we may, at our discretion, offer a partial credit toward a future service or a partial refund for the affected portion of the work.
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Refunds or credits are limited to the value of the specific service or area in question, not the entire invoice.
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Overpayments are typically applied as a credit to your next visit, or refunded on request.
3. Deposits
The $75 walkthrough/assessment deposit is credited toward your final invoice when you proceed with service. If you cancel the assessment with less than [48 hours’] notice or do not proceed, the deposit may be retained to cover our time.
4. Cancellation Fees
Cancellations or reschedules with less than [48 hours’] notice, lockouts, or same-day cancellations may incur a $75 fee, as described in our Terms & Conditions. Cancellation fees are non-refundable.
5. Recurring Service & Prepayments
For recurring plans, you may pause or cancel future visits with [48 hours’] notice. Any prepaid amount for services not yet performed will be credited or refunded. Completed visits are non-refundable, subject to the satisfaction guarantee above.
6. Gift Certificates
Gift certificates and promotional credits are non-refundable and non-transferable for cash, but may be applied toward eligible services.
7. How to Request a Re-Clean, Credit, or Refund
Contact us within the applicable window at 904-649-5491 or admin@boutiquecleaningco.com with your name, service date, and a description of the issue. We will respond promptly and work with you to make it right.
8. Exclusions
This policy does not cover dissatisfaction arising from tasks outside our agreed scope, conditions we were not informed of, pre-existing damage or wear, or areas we were unable to access or service. See our Terms & Conditions for full details.