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Terms & Conditions

A legal disclaimer

These Terms & Conditions (“Terms”) govern your use of our website and the cleaning and home-care services provided by Boutique Cleaning Co. By requesting a quote, booking, or receiving services, you agree to these Terms.

1.  Our Services

Boutique provides residential and commercial cleaning and related services, which may include recurring/general cleaning, deep cleaning, move-in/move-out cleaning, short-term rental (Airbnb/vacation rental) turnovers, commercial cleaning, and concierge-style home management. The specific scope, frequency, and price of your service are confirmed in your quote or booking.

2.  Quotes, Estimates & Walkthroughs

  • Quotes and estimates are based on the information you provide and/or an in-person walkthrough. Actual time and pricing may differ if conditions differ materially from what was described.

  • A walkthrough/assessment may require a $75 deposit. When you proceed with service, this deposit is credited toward your final invoice.

3.  Scheduling, Access & Entry

  • You are responsible for providing safe, reliable access to the property at the scheduled time (for example, by being present, or by providing a working door code, lockbox, or key arrangement).

  • If our team cannot access the property at the scheduled time (a “lockout”), a fee of $75 may apply.

  • Please secure pets and let us know about any pets, alarms, or special entry instructions in advance.

  • Please ensure running water, electricity, and climate control are available so we can clean effectively.

4.  Pricing, Minimums & Payment

  • Pricing is set by service type, property size and condition, and frequency. A minimum service charge may apply to smaller jobs.

  • We accept [card, cash, check, and approved electronic payments such as Venmo/Zelle as arranged]. Recurring clients may be billed per visit or monthly, as agreed.

  • Payment is due [upon completion of service / per the schedule stated on your invoice]. Late or unpaid balances may pause future service and [may incur a late fee of $75].

5.  Gratuity (Tips)

Tips are never required and always appreciated. Any gratuity you provide is passed along to the cleaning team.

6.  Cancellations & Rescheduling

  • Please give at least [48 hours’] notice to cancel or reschedule.

  • Cancellations or reschedules made with less than [24 hours’] notice, lockouts, or same-day cancellations may be subject to a $75 cancellation fee.

  • Repeated last-minute changes may affect your priority scheduling, as they impact our team's day.

7.  Satisfaction & Re-Clean

Your satisfaction matters to us. If something was missed, please notify us within [24 hours] of your service with details (and photos if possible), and we will return to re-clean the affected areas at no additional charge. Please see our Refund Policy for full details.

8.  Your Responsibilities

  • Provide accurate information about the property and any conditions that affect the work.

  • Secure or remove cash, jewelry, irreplaceable items, and other valuables before service.

  • Inform us in advance of biohazards, infestations, or unsafe conditions.

9.  Scope Limitations — What We Don't Do

For the safety of our team, certain tasks fall outside our standard services, including [biohazard or bodily-fluid cleanup, hoarding conditions, mold or pest remediation, exterior/high-reach areas requiring tall ladders, heavy furniture or appliance lifting, and insect/rodent removal]. We will let you know if a requested task is outside our scope.

10.  Damage, Breakage & Liability

  • We treat your home with care. If we cause damage or breakage, please report it within [24–48 hours] so we can make it right.

  • We are not responsible for pre-existing damage, normal wear, items that were already loose, broken, or improperly secured, or for damage caused by faulty installation or aging materials.

  • To the fullest extent permitted by law, our total liability for any claim is limited to [the cost of the affected service / re-cleaning the area /].

11.  Photos & Marketing

We may take before-and-after or quality-check photos for training, quality, and (occasionally) marketing purposes. We will not publish identifying details of your home or location without consent, and you may opt out of marketing use by notifying us in writing.

12.  Non-Solicitation of Team Members

Our team members are a valued part of Boutique. You agree not to directly hire or engage any Boutique team member (outside of Boutique) during your time as a client and for [12 months] afterward.

13.  Insurance

Boutique [maintains general liability insurance]. Proof of coverage or certificate-holder requests can be arranged on request. 

14.  Force Majeure

We are not liable for delays or failures to perform due to events beyond our reasonable control, such as severe weather, natural disasters, illness, or other emergencies. We will reschedule affected services as promptly as possible.

15.  Governing Law

These Terms are governed by the laws of the State of Florida, and any dispute will be handled in [Nassau County, Florida]. 

16.  Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

17.  Contact

Questions about these Terms? Contact us at 904-649-5491 or admin@boutiquecleaningco.com.

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